1. What kind of products does Pettermart offer?

Pettermart specializes in unique products categories. We offer a range of products including but not limited to Home & Garden, School & Office, Sports, Travel products among others.

2. Why should You choose PetterMart for everyday products  needs?

At Pettermart, we pride ourselves on offering not only functional but also aesthetically pleasing products. Our carefully curated selection ensures that you can elevate your life with a variety of products. We believe in combining functionality and Quality in our products, so you can enjoy both style and practicality in your everyday essentials.

3. Do you accept returns?

The general rule is that we do not accept returns. However, under certain conditions, we have a 10-day return policy. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.

4. How can I request a return?

To request a return, please contact us at info@pettermart.co.ke. We will provide you with a return shipping  instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

6. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

7. Can I exchange an item?

Currently, we do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item.

8. How can I contact Pettermart?

You can reach us through the following channels:

• Phone number: +254 799390133
• Email: info@pettermart.co.ke
• Physical address: First Floor Danka Plaza Links Road Nyali.  P.O Box 2039-80100  Mombasa, Kenya

Refund Policy

Our refund policy states that we do not accept returns unless under specific conditions. Please refer to the policy section for more details.