SHIPPING POLICY

At Pettermart Limited , we are committed to providing you with a seamless shopping experience from the moment you place your order to when it arrives at your doorstep. Please read our shipping policy below for more details.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated Delivery Time: Domestic orders typically take between 1-3 business days to arrive, depending on your location.

International Shipping

  • Availability: We currently offer international shipping to select countries. Please contact us at info@pettermart.co.ke for more information.
  • Shipping Rates: International shipping rates will be calculated and displayed at checkout.
  • Estimated Delivery Time: International orders may take 7-21 business days to arrive, depending on your location and customs processing times.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or through the carrier’s website.

Shipping Restrictions

  • P.O Box Addresses: We do not ship to PO Box addresses at this time.
  • Customs, Duties, and Taxes: Pettermart Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Items

  • Lost Packages: If your package is lost during transit, please contact us at info@pettermart.co.ke so we can assist you in locating your package.
  • Damaged Items: If your order arrives damaged, please email us as soon as possible at info@pettermart.co.ke with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns and Refunds

For information about returns and refunds, please refer to our Return Policy.

Contact Us

If you have any further questions or need assistance, please do not hesitate to contact us:

Thank you for shopping with Pettermart Limited. We appreciate your business and look forward to serving you!